| Issue | Cause | Fix | |-------|-------|-----| | | SmartScreen flags unknown publishers. | Click “More info” → “Run anyway” after confirming the signature, or temporarily disable SmartScreen (not recommended long‑term). | | Missing GPU acceleration | Out‑dated graphics driver. | Update drivers from NVIDIA/AMD/Intel before launching. | | License not recognized | Typo in the key or using a key from a different region. | Copy‑paste the key directly from the email; double‑check your account’s country settings. | | Catalog won’t import large RAW files | Insufficient RAM or 32‑bit OS. | Upgrade RAM or switch to a 64‑bit OS; split imports into smaller batches. | | Sync errors with Photolia Cloud | Firewall blocks outbound ports. | Allow photolia.com through Windows Firewall or your router’s security settings. |
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| Component | Minimum | Recommended | |-----------|---------|------------| | OS | Windows 10 (64‑bit) / macOS 12 Monterey / Ubuntu 20.04 LTS | Windows 11 / macOS 14 Ventura / Ubuntu 22.04 | | CPU | Intel i5 (7th gen) / AMD Ryzen 5 | Intel i7 (12th gen) / AMD Ryzen 7 | | RAM | 8 GB | 16 GB or more | | GPU | DirectX 11 compatible | NVIDIA RTX 3060 / AMD Radeon 6700 XT (GPU acceleration) | | Storage | 2 GB free space (SSD recommended) | 5 GB free + external drive for catalog | | Internet | Required for activation & updates | Broadband (≥5 Mbps) for cloud sync | | Issue | Cause | Fix | |-------|-------|-----|
Modified versions often crash during the rendering process, leading to hours of lost work on large projects. | Update drivers from NVIDIA/AMD/Intel before launching
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