Released: Q3 2024 The most requested integration for years. This new addon bypasses Twilio limitations and connects directly to the Meta WhatsApp Business API.
: Zammad's native Individual Fields now support complex query classifications for tickets, users, and organizations, often fulfilling needs that previously required custom development. Shared Drafts - Zammad User Documentation zammad addons new
: Features like automatic summary generation and message drafting are now available, allowing you to use language models while retaining full control over your data. Released: Q3 2024 The most requested integration for years
: Agents can now save and share drafts for internal review before a response is officially sent. zammad addons new