: Provide contact info for internal IT support or the franchise consultant for login issues or data entry errors.
A: No. Each store has a unique URL containing a store identifier and security token.
| Problem | Likely Cause | Fix | |---------|--------------|-----| | | The personalized link from email is valid for only 72 hours. | Go directly to JJ Central instead of using the emailed link. | | File rejected – wrong format | You saved as .csv or .pdf instead of .xlsx. | Re-save the template as Excel Workbook (.xlsx). | | "Store ID mismatch" | You uploaded a file with a different store number. | Check the file name and internal store ID cell. | | Upload button does nothing | Browser compatibility issue (common with Safari). | Switch to Google Chrome or Microsoft Edge. | | No confirmation email | Spam filter or system delay. | Check junk folder. If not there, re-upload. Duplicates are automatically ignored. |