She took a breath. Ury would call this the first step: —step back from the emotion.
To fully integrate this framework, it is recommended to read the original text or authorized summaries of William Ury’s The Power of a Positive No (Spanish title: El poder de un no positivo ). Practice the "Yes! No. Yes?" sequence in low-stakes situations before applying it to critical negotiations. el uso del poder de un no positivo william ury pdf