Because the iClass 9696X PVR (especially the 2013 model) is an older satellite receiver, the upgrade process is not like updating a modern app. It involves finding a specific "Firmware" file (usually a .abs or .bin file) and loading it onto the receiver via USB.
To update the Iclass 9696x PVR, follow these standard steps used for satellite receivers: : Format a USB flash drive to FAT32 . Upgrade Receiver Iclass 9696x Pvr 2013