If you have updated the ID but are still facing issues, check the following:
Think of the Provider ID as your digital key. XPLAY doesn't provide the movies or channels; it just plays them. Your Provider ID comes from the independent service you subscribe to. It tells the app exactly which servers to connect to so your library can load. How to Update or Find Your ID Check Your Email: how to get xplay provider id updated
Maya opened the Xplay developer portal. The search for "update provider ID" returned one result: Deprecated: Provider ID is immutable after creation. If you have updated the ID but are
Sometimes the ID hasn't changed, but the server thinks you are still logged in on another device. Ask support: "Can you reset my MAC/Provider ID on the server side?" This often forces an update and resolves connection errors. It tells the app exactly which servers to
If the above methods fail, a complete reinstall ensures no leftover configuration files remain.